Refund policy

What is your cancellation policy?

We do not accept cancellations.

I changed my mind, can I get a refund?

Due to our products being very limited, we do not accept returns for a refund or for store credit. ALL SALES ARE FINAL. We strongly advise that when selecting your final purchase to make sure you have selected the correct size and color in all your items. 

What is your return policy?

We do not accept returns. ALL SALES ARE FINAL. We strongly advise that when selecting your final purchase to make sure you have selected the correct size and color in all your items.

Please do not ship your items to our location with the intentions on receiving a full refund. Items sent to our location will not be returned to the sender under any circumstances, unless paid in full by the sender. 

Please be advised that ALL SALES ARE FINAL and CANNOT BE RETURNED or EXCHANGED.

What is your gift return policy?

We do not accept gift returns. ALL SALES ARE FINAL. If you would like to exchange a gift for a different size, please see the exchange policy below for instructions on how to request an exchange if possible.

Can I return or exchange a sale item?

ALL SALES ARE FINAL. We do not accept returns for sale items.

What is your exchange policy?

ALL SALES ARE FINAL. We do not accept exchanges. We strongly advise that when selecting your final purchase to make sure you have selected the correct size and color in all your items.

We will only consider exchanges for size, damages, defects, or if the wrong product(s) were shipped to you by mistake.

If you would like to exchange an item for size please contact our customer service for authorization. To be considered , exchanges must be requested within 5 days of receipt and items must be in new condition (un-worn with all tags and labels attached).

If you will like to exchange an item due to damages or defect at the time of delivery to you, please contact our customer service for authorization. Upon receipt of the returned product, we will fully examine the product and notify you via email, within a reasonable period of time.

If you would like to exchange an item due to the wrong product being shipped to you, please contact our customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via email, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the product. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory , within a reasonable period of time.

All requests for an exchange must be made within 5 days after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information ( such as name , color, and size) that you would like to return. After we have received the package, we will contact you to confirm the details and have the new item sent out. 

All exchange shipments are the responsibility of the customer. Exchange requests made after 5 days of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILTY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Service?

Please email us at info@nasirayanisecollectionllc.com

What payment options are available?

We accept PayPal and all major credit cards. 

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Do you ship to Post office Boxes?

Yes, we ship packages to PO  Boxes.

How do I care for my garments?

Na'Sira Ya'Nise Collection Garments will continue looking fresh and luxurious, wash after wash as long as you strictly follow the Care Instructions inside each individual garment.  

  • Do not iron printed or embroidered areas.
  • All items that are 100% Cotton, recommend that you hang to dry.
  • If you use a dryer for materials that are 100% Cotton, tumble dry on low heat setting. 
  • Always remember you're making a statement while wearing it well! Keep your head held high and know your journey ahead is bright!